Gmail for Education and Mass-Mail Service Issues

classic Classic list List threaded Threaded
9 messages Options
Reply | Threaded
Open this post in threaded view
|

Gmail for Education and Mass-Mail Service Issues

Dozier, Ken
Our IT department switched us to corporate Gmail about a year ago. My department uses Constant Contact to send various newsletters and campaigns. Have any of you had any issues with Gmail's mail filter blocking emails from services like Constant Contact, Fire Engine Red, Mail Chimp, etc.? I can't speak for the other services, but Constant Contact uses spoofing to send on our behalf. We have loaded the full range of CC's IP addresses into Gmail's whitelist; but whenever the IT folks tighten spoofing rules, emails destined for barton.edu addresses are rejected. Seems to me that a whitelist should prevent that. Any feedback you have would be appreciated, including alternatives to Constant Contact if necessary. I'm going to talk to IT and would like to have as much ammo in my arsenal as possible.

Thanks.

Ken Dozier | Web Services Manager | Barton College
P.O. Box 5000, Wilson, NC 27893 | www.barton.edu
252-399-6596 | [hidden email]



You are currently subscribed to [hidden email].
To unsubscribe send an email to [hidden email] with the subject line unsubscribe uwebd. Leave the message body blank. If you experience problems, contact list owner Eric Kreider at [hidden email]. More information is available at: http://www.uakron.edu/webteam/university-web-developers.dot




Reply | Threaded
Open this post in threaded view
|

Re: Gmail for Education and Mass-Mail Service Issues

Sherman, Kevin

I’m not sure what some of the options are for preventing this from happening (I’m no network/FW/Spam professional), but a lot of it comes from ensuring that you’re doing everything you can to “prove” to the receiving server that the email is indeed authorized by the sending domain if it comes from a third-party.

 

To that end, I know a lot about Sender Policy Framework DNS settings (also called SPF records) and that they can help to prove that an email coming from Constant Contact, sent on your behalf, is authorized. I pulled the SPF records for barton.edu (using this tool) and referencing this Constant Contact support article, you could ask your DNS manager (probably a network/infrastructure admin) to add include:spf.constantcontact.com to your current SPF record. This _might_ help to improve your delivery rate with Gmail.

 

I would also suggest reaching out to Constant Contact support to see if they have additional suggestions to bring to your IT team.

 

As for CC alternatives, there’s soooo many! I’ve heard really good things about https://www.sparkpost.com/ but I don’t know a lot about the “authoring” experience.

 

 

Kevin Sherman

Web Developer, Benedictine University

(o): (630) 829-6640  |  (c): (224) 730-2083

 

"Work hard at work worth doing" — Theodore Roosevelt

 

From: "Dozier, Ken" <[hidden email]>
Reply-To: "[hidden email]" <[hidden email]>
Date: Wednesday, July 27, 2016 at 8:32 AM
To: "[hidden email]" <[hidden email]>
Subject: [uwebd] Gmail for Education and Mass-Mail Service Issues

 

Our IT department switched us to corporate Gmail about a year ago. My department uses Constant Contact to send various newsletters and campaigns. Have any of you had any issues with Gmail's mail filter blocking emails from services like Constant Contact, Fire Engine Red, Mail Chimp, etc.? I can't speak for the other services, but Constant Contact uses spoofing to send on our behalf. We have loaded the full range of CC's IP addresses into Gmail's whitelist; but whenever the IT folks tighten spoofing rules, emails destined for barton.edu addresses are rejected. Seems to me that a whitelist should prevent that. Any feedback you have would be appreciated, including alternatives to Constant Contact if necessary. I'm going to talk to IT and would like to have as much ammo in my arsenal as possible.

 

Thanks.


Ken Dozier | Web Services Manager | Barton College

P.O. Box 5000, Wilson, NC 27893 | www.barton.edu

252-399-6596 | [hidden email]


Error! Filename not specified.



You are currently subscribed to [hidden email].
To unsubscribe send an email to [hidden email] with the subject line unsubscribe uwebd. Leave the message body blank. If you experience problems, contact list owner Eric Kreider at [hidden email]. More information is available at: http://www.uakron.edu/webteam/university-web-developers.dot




Reply | Threaded
Open this post in threaded view
|

University or College IT websites

Tepfer, Seth
What are some of the best examples of College or University IT or Computing sections of websites? 

Thanks!

Sent from my iPhone



This e-mail message (including any attachments) is for the sole use of
the intended recipient(s) and may contain confidential and privileged
information. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution
or copying of this message (including any attachments) is strictly
prohibited.

If you have received this message in error, please contact
the sender by reply e-mail message and destroy all copies of the
original message (including attachments).


You are currently subscribed to [hidden email].
To unsubscribe send an email to [hidden email] with the subject line unsubscribe uwebd. Leave the message body blank. If you experience problems, contact list owner Eric Kreider at [hidden email]. More information is available at: http://www.uakron.edu/webteam/university-web-developers.dot




Reply | Threaded
Open this post in threaded view
|

RE: University or College IT websites

Carolyn Dudas

Please post to the list as I am interested in this as well.  Thanks.

 

----------------------------------------------------------

Carolyn Dudas

 

From: Tepfer, Seth [mailto:[hidden email]]
Sent: Wednesday, July 27, 2016 9:58 AM
To: [hidden email]
Subject: [uwebd] University or College IT websites

 

What are some of the best examples of College or University IT or Computing sections of websites? 

 

Thanks!

Sent from my iPhone

 



This e-mail message (including any attachments) is for the sole use of
the intended recipient(s) and may contain confidential and privileged
information. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution
or copying of this message (including any attachments) is strictly
prohibited.

If you have received this message in error, please contact
the sender by reply e-mail message and destroy all copies of the
original message (including attachments).



You are currently subscribed to [hidden email].
To unsubscribe send an email to [hidden email] with the subject line unsubscribe uwebd. Leave the message body blank. If you experience problems, contact list owner Eric Kreider at [hidden email]. More information is available at: http://www.uakron.edu/webteam/university-web-developers.dot




Reply | Threaded
Open this post in threaded view
|

Re: Gmail for Education and Mass-Mail Service Issues

Adrian J Cooke
In reply to this post by Sherman, Kevin

 

Hi Ken,

 

I’m not an email expert either, but +1 to correctly setting up SPF. As Kevin said, SPF tells the receiving mail server that CC is allowed to send email for barton.edu.

 

Same goes for DKIM: it says to the receiving mail server that email content claiming to be from barton.edu is genuine and hasn’t been modified or spoofed.

 

At least that’s what the experts say :)

 

Looks like the article Kevin pointed you to mentions both.

 

In both cases you’d need to add the appropriate TXT entries to your institution’s DNS records.

 

Regards,

Adrian

 

Adrian Cooke | Senior Web Information Architect

Marketing and Communications / Online Platforms
Rm 1-205 | 111 College Place
Syracuse, New York 13244

m 315.412.8188  e [hidden email]

SYRACUSE UNIVERSITY
syr.edu

 

 

 

From: "Sherman, Kevin" <[hidden email]>
Reply-To: "[hidden email]" <[hidden email]>
Date: Wednesday, July 27, 2016 at 9:46 AM
To: "[hidden email]" <[hidden email]>
Subject: Re: [uwebd] Gmail for Education and Mass-Mail Service Issues

 

I’m not sure what some of the options are for preventing this from happening (I’m no network/FW/Spam professional), but a lot of it comes from ensuring that you’re doing everything you can to “prove” to the receiving server that the email is indeed authorized by the sending domain if it comes from a third-party.

 

To that end, I know a lot about Sender Policy Framework DNS settings (also called SPF records) and that they can help to prove that an email coming from Constant Contact, sent on your behalf, is authorized. I pulled the SPF records for barton.edu (using this tool) and referencing this Constant Contact support article, you could ask your DNS manager (probably a network/infrastructure admin) to add include:spf.constantcontact.com to your current SPF record. This _might_ help to improve your delivery rate with Gmail.

 

I would also suggest reaching out to Constant Contact support to see if they have additional suggestions to bring to your IT team.

 

As for CC alternatives, there’s soooo many! I’ve heard really good things about https://www.sparkpost.com/ but I don’t know a lot about the “authoring” experience.

 

 

Kevin Sherman

Web Developer, Benedictine University

(o): (630) 829-6640  |  (c): (224) 730-2083

 

"Work hard at work worth doing" — Theodore Roosevelt

 

From: "Dozier, Ken" <[hidden email]>
Reply-To: "[hidden email]" <[hidden email]>
Date: Wednesday, July 27, 2016 at 8:32 AM
To: "[hidden email]" <[hidden email]>
Subject: [uwebd] Gmail for Education and Mass-Mail Service Issues

 

Our IT department switched us to corporate Gmail about a year ago. My department uses Constant Contact to send various newsletters and campaigns. Have any of you had any issues with Gmail's mail filter blocking emails from services like Constant Contact, Fire Engine Red, Mail Chimp, etc.? I can't speak for the other services, but Constant Contact uses spoofing to send on our behalf. We have loaded the full range of CC's IP addresses into Gmail's whitelist; but whenever the IT folks tighten spoofing rules, emails destined for barton.edu addresses are rejected. Seems to me that a whitelist should prevent that. Any feedback you have would be appreciated, including alternatives to Constant Contact if necessary. I'm going to talk to IT and would like to have as much ammo in my arsenal as possible.

 

Thanks.


Ken Dozier | Web Services Manager | Barton College

P.O. Box 5000, Wilson, NC 27893 | www.barton.edu

252-399-6596 | [hidden email]


Error! Filename not specified.



You are currently subscribed to [hidden email].
To unsubscribe send an email to [hidden email] with the subject line unsubscribe uwebd. Leave the message body blank. If you experience problems, contact list owner Eric Kreider at [hidden email]. More information is available at: http://www.uakron.edu/webteam/university-web-developers.dot




Reply | Threaded
Open this post in threaded view
|

Re: Gmail for Education and Mass-Mail Service Issues

Dozier, Ken
I'm talking to our IT guy now. It looks like it's the new anti-phishing rule they put into place. When we look at the detailed mail headers, we're seeing "SPF: pass" info; so that's working. It's their new filtering rule that's blocking it. Very frustrating, but now we know where the issue is.

Thanks for the input, friends.

Ken.

Ken Dozier | Web Services Manager | Barton College
P.O. Box 5000, Wilson, NC 27893 | www.barton.edu
252-399-6596 | [hidden email]

On Wed, Jul 27, 2016 at 10:38 AM, Adrian J Cooke <[hidden email]> wrote:

 

Hi Ken,

 

I’m not an email expert either, but +1 to correctly setting up SPF. As Kevin said, SPF tells the receiving mail server that CC is allowed to send email for barton.edu.

 

Same goes for DKIM: it says to the receiving mail server that email content claiming to be from barton.edu is genuine and hasn’t been modified or spoofed.

 

At least that’s what the experts say :)

 

Looks like the article Kevin pointed you to mentions both.

 

In both cases you’d need to add the appropriate TXT entries to your institution’s DNS records.

 

Regards,

Adrian

 

Adrian Cooke | Senior Web Information Architect

Marketing and Communications / Online Platforms
Rm 1-205 | 111 College Place
Syracuse, New York 13244

m <a href="tel:315.412.8188" value="+13154128188" target="_blank">315.412.8188  e [hidden email]

SYRACUSE UNIVERSITY
syr.edu

 

 

 

From: "Sherman, Kevin" <[hidden email]>
Reply-To: "[hidden email]" <[hidden email]>
Date: Wednesday, July 27, 2016 at 9:46 AM
To: "[hidden email]" <[hidden email]>
Subject: Re: [uwebd] Gmail for Education and Mass-Mail Service Issues

 

I’m not sure what some of the options are for preventing this from happening (I’m no network/FW/Spam professional), but a lot of it comes from ensuring that you’re doing everything you can to “prove” to the receiving server that the email is indeed authorized by the sending domain if it comes from a third-party.

 

To that end, I know a lot about Sender Policy Framework DNS settings (also called SPF records) and that they can help to prove that an email coming from Constant Contact, sent on your behalf, is authorized. I pulled the SPF records for barton.edu (using this tool) and referencing this Constant Contact support article, you could ask your DNS manager (probably a network/infrastructure admin) to add include:spf.constantcontact.com to your current SPF record. This _might_ help to improve your delivery rate with Gmail.

 

I would also suggest reaching out to Constant Contact support to see if they have additional suggestions to bring to your IT team.

 

As for CC alternatives, there’s soooo many! I’ve heard really good things about https://www.sparkpost.com/ but I don’t know a lot about the “authoring” experience.

 

 

Kevin Sherman

Web Developer, Benedictine University

(o): <a href="tel:%28630%29%20829-6640" value="+16308296640" target="_blank">(630) 829-6640  |  (c): <a href="tel:%28224%29%20730-2083" value="+12247302083" target="_blank">(224) 730-2083

 

"Work hard at work worth doing" — Theodore Roosevelt

 

From: "Dozier, Ken" <[hidden email]>
Reply-To: "[hidden email]" <[hidden email]>
Date: Wednesday, July 27, 2016 at 8:32 AM
To: "[hidden email]" <[hidden email]>
Subject: [uwebd] Gmail for Education and Mass-Mail Service Issues

 

Our IT department switched us to corporate Gmail about a year ago. My department uses Constant Contact to send various newsletters and campaigns. Have any of you had any issues with Gmail's mail filter blocking emails from services like Constant Contact, Fire Engine Red, Mail Chimp, etc.? I can't speak for the other services, but Constant Contact uses spoofing to send on our behalf. We have loaded the full range of CC's IP addresses into Gmail's whitelist; but whenever the IT folks tighten spoofing rules, emails destined for barton.edu addresses are rejected. Seems to me that a whitelist should prevent that. Any feedback you have would be appreciated, including alternatives to Constant Contact if necessary. I'm going to talk to IT and would like to have as much ammo in my arsenal as possible.

 

Thanks.


Ken Dozier | Web Services Manager | Barton College

P.O. Box 5000, Wilson, NC 27893 | www.barton.edu

<a href="tel:252-399-6596" value="+12523996596" target="_blank">252-399-6596 | [hidden email]


Error! Filename not specified.



You are currently subscribed to [hidden email].
To unsubscribe send an email to [hidden email] with the subject line unsubscribe uwebd. Leave the message body blank. If you experience problems, contact list owner Eric Kreider at [hidden email]. More information is available at: http://www.uakron.edu/webteam/university-web-developers.dot









You are currently subscribed to [hidden email].
To unsubscribe send an email to [hidden email] with the subject line unsubscribe uwebd. Leave the message body blank. If you experience problems, contact list owner Eric Kreider at [hidden email]. More information is available at: http://www.uakron.edu/webteam/university-web-developers.dot




Reply | Threaded
Open this post in threaded view
|

Re: University or College IT websites

Daniel Spillers
In reply to this post by Carolyn Dudas


You are currently subscribed to [hidden email].
To unsubscribe send an email to [hidden email] with the subject line unsubscribe uwebd. Leave the message body blank. If you experience problems, contact list owner Eric Kreider at [hidden email]. More information is available at: http://www.uakron.edu/webteam/university-web-developers.dot




Reply | Threaded
Open this post in threaded view
|

RE: University or College IT websites

Chris Jacques

https://it.jwu.edu/home/

 

-CJ

 

From: Daniel Spillers [mailto:[hidden email]]
Sent: Wednesday, July 27, 2016 11:35 AM
To: uwebd <[hidden email]>
Subject: Re: [uwebd] University or College IT websites

 



You are currently subscribed to [hidden email].
To unsubscribe send an email to [hidden email] with the subject line unsubscribe uwebd. Leave the message body blank. If you experience problems, contact list owner Eric Kreider at [hidden email]. More information is available at: http://www.uakron.edu/webteam/university-web-developers.dot




Reply | Threaded
Open this post in threaded view
|

Re: University or College IT websites

Ahrens, Mark C
In reply to this post by Tepfer, Seth

Our unit just updated our site: http://its.uiowa.edu/

 

 

Mark Ahrens

ITS Web Services

2800 University Capitol Centre

319.335.5061

[hidden email]

 

From: "Tepfer, Seth" <[hidden email]>
Reply-To: "[hidden email]" <[hidden email]>
Date: Wednesday, July 27, 2016 at 8:57 AM
To: "[hidden email]" <[hidden email]>
Subject: [uwebd] University or College IT websites

 

What are some of the best examples of College or University IT or Computing sections of websites? 

 

Thanks!

Sent from my iPhone

 



This e-mail message (including any attachments) is for the sole use of
the intended recipient(s) and may contain confidential and privileged
information. If the reader of this message is not the intended
recipient, you are hereby notified that any dissemination, distribution
or copying of this message (including any attachments) is strictly
prohibited.

If you have received this message in error, please contact
the sender by reply e-mail message and destroy all copies of the
original message (including attachments).



You are currently subscribed to [hidden email].
To unsubscribe send an email to [hidden email] with the subject line unsubscribe uwebd. Leave the message body blank. If you experience problems, contact list owner Eric Kreider at [hidden email]. More information is available at: http://www.uakron.edu/webteam/university-web-developers.dot